your customer service & telemarketing recruitment partner.
Build your customer service and telemarketing team with the best talent in the industry. You get access to an extensive network of qualified candidates and experienced recruiters who match your exact needs. We offer a thorough screening process that includes interviews, skills tests and reference checks to ensure the right match. In addition, we offer flexible hiring solutions and focus on customer satisfaction, ensuring an efficient and seamless recruitment process for you.
spot the talent in customer service and telemarketing.
deliver excellent customer service.
The customer service your organisation provides can make or break your reputation. We specialise in finding the best people to deliver outstanding customer service and keep your customers happy. A good customer service representative must be empathetic, patient and a strong communicator who can quickly solve problems and create positive customer experiences. Our recruitment process ensures that your organisation always has the best team to manage customer needs and expectations and build strong customer relationships.
manage demand.
Operations in both customer service and telemarketing departments are often seasonal. When faced with fluctuating demand, our flexible staffing solutions optimise resource allocation. By adapting workforce capacity to demand, we guarantee the highest possible efficiency in the department. Our flexible solutions allow you to scale up or down quickly, ensuring that your organisation always has the necessary resources to handle both busy periods and quiet times with the same high quality of service.
develop your workforce.
When you invest in the development and training of your employees, you make them both more skilled and more engaged. Employees who see opportunities to learn and grow will stay with your organisation longer. This means you get a more experienced and dedicated team that creates a stable workforce and delivers better service, which boosts the performance of the entire department.
consistent quality.
Maintaining service levels can be challenging if you have high turnover in your department. High staff turnover often has a direct effect on customer service levels and can negatively impact customer satisfaction. Our concepts improve employee engagement and retention, reduce staff turnover and ensure a stable workforce.
specialists in customer service & telemarketing recruitment.
Customer service and telemarketing reps are in high demand. We have more than 60 years of experience in specialised recruitment. You get the best of both worlds with our specialised knowledge combined with modern technology.
With Randstad as your HR partner, you get specialists who only recruit candidates for this sector. They know where they are and who can be moved. At the same time, we match their personality with your company culture, so you hire the right customer service or telemarketing specialist the first time.
We thoroughly understand your needs when we help you with your custimer service recruitment. You'll be assigned a dedicated recruitment consultant from start to finish, with whom you can discuss your needs and opportunities on an ongoing basis. Want us to help you?
trends and insights in the labour market.
use us to create a great customer experience.
Just as you specialise in your field, we specialise in ours. That's why you'll find the people you need faster when you let us help you.
when customer service is paramount.
We have years of experience, and you benefit from it. We are experts in finding, selecting and interviewing the best candidates, ensuring you the highest possible success rate.
Finding the ideal employee requires both expertise and the right methods. Our recruiters combine in-depth industry knowledge with modern technology to find the most qualified logistics profiles.
We understand your sector. Our consultants have logistics and supply chain experience themselves, enabling them to identify the most suitable candidates that others may overlook. You no longer have to post regular job adverts and hope for luck - we deliver results.
At Randstad, we value the personal relationship. You get support from our experienced consultants and can rely on our technology solutions. When you need logistics recruitment, we immediately mobilise our most important resource - our dedicated employees.
get a temporary worker for urgent tasks.
We are not just a recruitment agency. We can also help you find a temporary worker in telemarketing and customer service who knows your industry. In our database of over 40,000 temporary workers, you can find employees with the necessary skills to solve your tasks.
The need for extra hands can arise suddenly. Therefore, you can find a new colleague with relevant core competences among our temps - also in case of urgent needs. You can get a telemarketing or customer service temporary worker for a week or a whole year. It is entirely up to you and your needs.
A temporary worker can be a good supplement while you are looking for the right person for your company. Just as we match employees and companies in our recruitment, we also help find a temporary worker with the right profile.
FAQ
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what does randstad offer?
We believe in quality over quantity. Our extensive screening process ensures that we present only the most qualified and suitable candidates. It saves you time and resources while giving you access to top qualified talent.
We also know that time is money. We have therefore optimized our recruitment process to ensure a fast and frictionless experience. From the first contact to employment, we are with you every step of the way, from the initial interview to contract negotiations and onboarding. We take care of the details so you can focus on your core business.
our solutions -
what options are there for temporary employment via randstad?
At Randstad, we offer both help with the recruitment of permanent and temporary labour.
We offer several options for temporary employment to suit different needs. You can access a large pool of qualified telemarketing and customer service temporary workers who are ready to work at short notice. We offer flexible solutions such as temporary employment, where you can hire employees for a few days, a week, a month or longer. In addition, we offer try & hire, where you can test an employee before permanent employment, as well as project employment for special projects with a fixed time frame. These options give you the flexibility to scale your workforce up or down as needed.
temporary solutions -
how much does it cost to use randstad's recruitment service?
The price varies depending on your specific needs and the type of position to be filled. Contact us for a tailored quote based on your company's requirements.
contact us -
how long does the recruitment process take?
The time frame may vary depending on the complexity of the position and the market availability of candidates. Typically we can present qualified candidates within 2-6 weeks.
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what if the hire does not live up to expectations?
We offer a guarantee on our recruitment services. If the employee does not live up to expectations within an agreed period, we help find a replacement at no extra cost.
should our specialists find your specialists?