2. level support engineer.

key responsibilities:
- Provide 2nd line support via the Efecte ITSM tool, with occasional 1st line support as needed.
- Coordinate and plan projects and tasks for on-site support at specific locations.
- Work closely with Business IT SBU Nordic to ensure operational efficiency.

Additionally, you will be responsible for troubleshooting issues related to networks, equipment, and software. You will handle administrative tasks in Active Directory (AD), Microsoft 365, and Azure, while also participating in both IT and business-related projects where IT expertise is required. Effective communication with customers and colleagues is crucial, along with contributing to process improvements in incident, request, and knowledge management. This role also includes documenting relevant processes and providing on-site user support, which requires travel when needed.

qualifications & experience

- Experience working in a Microsoft Windows server environment.
- Knowledge of ITIL processes (certification is a plus).
- Experience with software distribution applications.

Furthermore, familiarity with field engineering systems and processes is expected, along with proficiency in remote system access solutions. Hands-on experience with Microsoft Active Directory, strong PC repair and troubleshooting skills, and knowledge of network infrastructure, including routers and switches, are also required. Experience in Microsoft 365 administration and Azure, along with a few years of experience handling on-site IT support activities, will be valuable in this role.

If you are a proactive IT professional looking for an opportunity to work in a dynamic environment, we encourage you to apply!

application and contact

If this position has caught your interest, please apply via this page. If you have any questions about the position, you are welcome to contact Senior Client & Sourcing Specialist Simon Asmussen at +45 92 92 08 52. All inquiries will be treated confidentially.

We look forward to hearing from you.

about randstad

Randstad is the world’s largest talent company and a partner of choice to clients. As a Partner for Talent, we are committed to providing equitable opportunities to people from all backgrounds and helping them remain relevant in the rapidly changing world of work.

We have a deep understanding of the labour market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. We support people to realise their true potential throughout their entire working life. This is what we do and what motivates us every day.

Randstad DK is part of the international Randstad Group. Every day, we help more than 600,000 people around the world find jobs. We specialise in finding, attracting, and retaining skilled talent to power businesses at speed and at scale. Randstad DK is a leader in this field, with offices in Copenhagen, Aarhus, Aalborg, and Kolding.